紐約-車路士坎布里亞酒店-住客評論

Guest（Other） 2026-02-01
The rooms are tiny and pretty dark. The floor was dirty. Other than that pretty normal, but rooms are small and dark.
酒店回復：
I appreciate that your stay was satisfactory overall, but I regret that we did not deliver a WOW experience. Our goal is to exceed our guests' expectations, and I apologize for falling short in this instance. Thank you for sharing your detailed review; we value feedback as it helps us identify areas for improvement. We hope to welcome you back for an even better experience in the future.
Guest（Business traveler） 2026-02-01
The room was super tiny, things were broken in the room so no maintenance was done, the "kitchen" was a joke. Maybe 8 tables and empty. They do not offer anything at the hotel at all for breakfast.
酒店回復：
Thank you for taking the time to share your review of your recent stay. We appreciate your feedback and apologize for the issues you experienced with your room. We will consider your comments as we continuously strive to improve our guest experience. We hope you will think about staying with us again in the future.
Guest（Business traveler） 2026-02-01
Excellent stay. The restaurant using the ice machine on third floor made too much noise.
Guest（Other） 2026-01-01
Very friendly, sad and the room was very clean and well furnished and large for New York. The lobby and our area downstairs was a little too quiet and very inviting. I am used to larger hotels with more going on to this hotel, probably is better for families
酒店回復：
We are thrilled to hear that you enjoyed your stay, even though we may not have met all your expectations. Your feedback is valuable to both future guests and us. We look forward to welcoming you back and ensuring your next visit is even better! Thank you for sharing your thoughts with us!
Guest（Other） 2026-01-01
Excellent customer service (Chelsea and Sunam). Also, clean, fresh, crisp room. Will definitely go back
酒店回復：
We truly appreciate your kind and encouraging words for Chelsea and Sunam. It means a lot to us, and we will make sure to share your compliments with them.
Guest（其他） 2026-01-01
I had multiple problems with this stay - including housekeeping not coming all day until after 4 - we were out all day, then had to still stay out for housekeeping to clean the room. They only left 3 towels for 4 of us. I called down to housekeeping - nobody answered. I called front desk, he said he would tell houskeeping right away. An hour passed, and nothing came. We called down to the front desk again - he was very rude and dismissive and said we called "10 minutes ago" (we didn't). He said to come down to the front desk if we REALLY needed it. The next day they came at 9:00 and woke us up. We all left the room, went out for an hour, came back, and they still had not cleaned the room, even after us leaving and telling them we were leaving. Similar to the next day - we went out all day and came back after 4 and the room was still not ready - had to leave and wait for them to finish. Very frustrating. I asked for a quiet room, and was placed right by an ice machine that people used all throughout the night. New Years Eve, my kids wanted to watch the ball drop on TV - the TV just stopped working at night and we were left with nothing to do. Apparently it is a common issue with the TV type. There is no way to warm the shower up before getting in - the handle is at the far end of the shower with no way to move the handle beforehand. This was an expensive stay - we used Choice Points and tacked on another stay through **********.? We expected far more.
酒店回復：
Thank you so much for choosing us and for sharing your honest feedback. I’m truly sorry that we let you down and that your experience didn’t meet your expectations in many aspects. I can understand how disappointing that must have felt, especially when you were looking forward to a comfortable stay. Your comfort and satisfaction genuinely matter to us, and your comments will help our team improve. We hope you’ll give us another chance to provide you with the experience you deserve.
Guest（家庭旅游） 2025-12-01
Excelente ubicación, el personal muy amable, limpieza muy buena, habitación cómoda, sirven chocolate,té o café caliente en la ma?ana, te guardan las maletas antes y después del checkout, lo recomiendo y si regreso a NY consideraria hospedarme nuevamente en este hotel.
酒店回復：
We are truly touched when guests share their desire to return to our hotel, as it means so much to us. Knowing that you had a wonderful stay and took the time to leave such a positive review warms our hearts. On behalf of the entire staff, I want to express our heartfelt gratitude for your support. We genuinely look forward to the opportunity to welcome you back in the future, where we hope to create even more cherished memories together.
Guest（家庭旅游） 2025-07-01
Kelpo hotelli. Hyv? sijainti v?h?n et??mm?ll? Time Squaren hulinoista, kuitenkin k?velymatkan p??ss? monista n?ht?vyyksist? ja ostosmahdollisuuksista. Yst?v?llinen palvelu. Matkalaukut sai j?tt?? s?ilytykseen ennen huoneen saantia ja huoneen luovutuksen j?lkeen. Jonkun verran kadun ??net kuuluivat y?ll? huoneeseen mutta sit? tuskin voi v?ltt?? Manhattanilla.
酒店回復：
Dear Mikko, We would like to extend our sincere gratitude for sharing your overall positive experience at our Cambria hotel in Chelsea, NYC. It is truly encouraging to learn that our staff provided you with a welcoming atmosphere and that our location met your needs. We appreciate your feedback and hope to serve you again as your preferred hotel for your next visit. Thank you once again for your kind words. Best, Alan Garrabrant, GM
Guest（商務旅客） 2025-07-01
酒店設施正常
Guest（商務旅客） 2025-06-01
Nice location, walking distance to many restaurants and main shopping areas, highly recommended

紐約-車路士坎布里亞酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-02-01

Guest（Business traveler） 2026-02-01

Guest（Business traveler） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（家庭旅游） 2025-07-01

Guest（商務旅客） 2025-07-01

Guest（商務旅客） 2025-06-01

客戶評價由實住客人提供的真實點評